Find answers to common questions about our products, delivery times, returns and much more.
You can contact our customer support team via email at info@info@azure-bondiboutique.com
Visit the Contact Us page for more information.
Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (local time). We aim to respond to all inquiries within 24 hours.
We aim to respond to all emails and messages within 24 hours. During peak times, response times may vary slightly, but we work hard to help you as quickly as possible.
If you need to make changes or cancel your order, please contact us at info@azure-bondiboutique.com. as soon as possible. If the order has not been processed or shipped, we will do our best to accommodate your request. However, if the order has already shipped, cancellation may not be possible.
If you have received an incorrect item or your order has been damaged during shipping, please contact us at info@azure-bondiboutique.com. with your order number and a description of the problem. We will work with you to resolve the issue quickly, including arranging an exchange or return.
If your order is delayed beyond the estimated delivery time, please contact our customer service team at info@azure-bondiboutique.com for assistance. We can check the status of your shipment and help resolve any issues with the courier.
If you encounter any problems while visiting our website, such as problems placing an order or navigating around the site, please contact us at info@azure-bondiboutique.com with a brief description of the problem. We will work to resolve the technical issue as quickly as possible.
If you do not receive an order confirmation within a few minutes of placing your order, please check your spam/junk folder. If it is still not there, please contact us at info@azure-bondiboutique.com so we can confirm your order details and ensure that everything has been processed correctly.
Yes, we provide support to all our international customers. If you need help with shipping, sizing, or any other issues related to international orders, please feel free to contact our customer support team.
Find answers to delivery times and much more.
Orders are processed within 1-2 business days. Delivery typically takes 4-8 business days, depending on your location.
Yes, we offer free shipping on all orders over 250 DKK.
Absolutely. Once your order has shipped, we will send you a tracking number via email that you can use to follow the journey of your package.
If you have made a mistake in your delivery address, please contact us as soon as possible. If the order has not yet been shipped, we can update it. If it has already been shipped, we recommend that you contact the courier.
Find answers to returns and much more.
We accept returns within 30 days of purchase, provided the items are unused, unwashed and have the original tags attached. Please note that sale items are final and cannot be returned or exchanged.
Send us an email and we will send you the instructions.
Refunds are processed within 5-7 business days after we receive your returned items. The money will be credited back to your original payment method.
Yes, it is possible to exchange if you need a different size or color. Follow the same procedure as for returns and indicate that you want an exchange.
Customers are responsible for return costs.
