Shipping policy
Shipping Policy
At Maravlo, we are proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship to Australia with international suppliers. Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are processed within 1 to 2 business days, Monday to Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed if there are delays.
3. Shipping Rates
Free Shipping — we offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here is what to expect once you place your order:
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Processing Time: 1 to 2 business days, Monday to Friday
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Transit Time: 5 to 7 business days, Monday to Friday
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Total Delivery Time: 6 to 9 business days
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Order Cutoff Time: 6:00 PM
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Time Zone: Australian Eastern Time, Melbourne, Australia
Please note: Delivery times are estimates and may be affected by carrier delays, peak periods, or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses, or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier limitations.
6. Failed Delivery or Returned Packages
If delivery fails due to an incorrect address, multiple failed delivery attempts, or an undeliverable shipment, the package may be returned to us. If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, contact us immediately at info@maravlo.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.
8. Shipping Policy Update
We may update this Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.
Contact Information
Store name: Maravlo
Company name: Castellan Goods LLC
Registration number: 002008826
Company address: 418 Broadway, Albany, NY 12207, United States
Warehouse address: 365 Station St, Carlton North VIC 3054, Australia
Phone: +61 480810947
Email: info@maravlo.com
Our customer service is available from:
Monday to Friday | 09:00 – 17:00 (GMT+11)
Saturday | 12:00 – 17:00 (GMT+11)
Sunday and public holidays: Closed
We aim to respond to your inquiries within 24 hours.
