Return & Refund Policy

Customer Responsibility for Returns

Unless an item arrives faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer. We do not apply any hidden charges, restocking fees, or deductions from your refund amount.

How to Initiate a Return

To begin a return, send us an email at info@maravlo.com within 30 days of receiving your order. Please include your order number along with a short description of why you'd like to return the item.

If your item is faulty, damaged, or incorrect, we will send you a prepaid return label at no cost. For all other returns, we will guide you through the process — return shipping will be at your own expense.

Please note: returns sent without prior approval may not be accepted.

About Our Return Address

Maravlo partners with an international fulfilment centre to process and dispatch orders. Returns are shipped directly to this facility. This is common practice among online retailers and does not impact your consumer rights or our 30-day return guarantee.

Condition of Returned Items

To be eligible for a refund, returned items must meet the following conditions:

• Items must be unused, unworn, unwashed, and in their original condition.
• Original packaging should be included where possible.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please get in touch with us straight away. You are entitled to a full refund or replacement, including any applicable shipping costs. You can reach us via our Contact Page or by emailing info@maravlo.com.

Non-Returnable Items

All items in our store are eligible for return and refund, provided they meet the return conditions outlined above.

Your Legal Rights

Under applicable Australian Consumer Law, you may have rights that cannot be excluded or limited. Maravlo voluntarily offers a 30-day return policy in addition to these rights. Your statutory rights remain unaffected by this policy.

Refund Timeline

• Your return will be inspected once it arrives at our fulfilment centre.
• Approved refunds are processed within 3 to 5 business days.
• Refunds are issued to your original payment method.
• Your bank or payment provider may need additional time before the refund is reflected in your account.

For information on how we handle deliveries, please see our Shipping Policy.

Need Help?

Got a question? We're happy to help.
Email: info@maravlo.com
Phone: +61 480810947
Contact Form: Open Contact Form

Contact Information

Store Name: Maravlo

Company Name: Castellan Goods LLC

Registration Number: 002008826

Company Address: 418 Broadway, Albany, NY 12207, United States

Phone: +61 480810947

Email: info@maravlo.com

Our customer service is available from:

Monday to Friday | 09:00 – 17:00 (GMT+11)

Saturday | 12:00 – 17:00 (GMT+11)

Sunday and public holidays: Closed

We aim to respond to your inquiries within 24 hours.